What the FCA really means by consumer understanding (and why most financial promotions fall short)

How do you create FCA-compliant content that improves consumer understanding and reduces regulatory risk for financial promotions? Good question. We’ve looked at the latest FCA guidance… What is consumer understanding according to the FCA? Consumer understanding means ensuring that customers can: – Understand product features, risks and costs  – Make informed financial decisions  – Compare...

Insurance SEO copywriting: how to rank without losing clarity

Here’s a question worth sitting with: If your insurance website ranks on page one but the copy reads like a compliance checklist, what have you actually achieved? This is the real tension in insurance SEO copywriting. On one side, search engines reward relevance, authority and keyword coverage. On the other, your audience of risk managers,...

How fintech brands can balance innovation with reassurance

How do you promote innovation without making your fintech brand sound risky? It’s one of the most common messaging challenges for fintech marketing teams. Your solution may genuinely push boundaries. It might automate processes, simplify compliance or transform payments infrastructure. But, whatever its superpower, when your messaging focuses too heavily on disruption or novelty it...

Why language matters more in insurance marketing copy

When did you last look at your insurance content and ask whether the language truly works for both your audience and your regulator? In insurance, words do more than explain products. They define expectations, manage risk and directly influence trust. That’s why insurance marketing copy carries more weight and more responsibility than in almost any...

What is sustainability communications and why it matters in 2026

If your sustainability report feels harder to write every year, you are not imagining it. Sustainability communications have shifted from a brand exercise into a regulated, scrutinised form of business reporting. In 2026, sustainability content is read by investors, regulators, customers and employees with very different expectations and very little patience for vague claims. In...

How fintech copywriting differs from financial services copywriting

It’s a fair question and one many marketing leaders ask when deciding whether to hire a fintech copywriter, brief their in-house team or work with a general content agency. On the surface, fintech and financial services appear closely aligned. They share customers, regulations and risk profiles. In practice, the difference is significant. This article explains...

Why ‘innovative’ is the most dangerous word in fintech

If your fintech copy leads with ‘innovative’, you may already be losing trust Innovative. Cutting-edge. Disruptive. YAWWWN. If you work in fintech marketing, you’ve seen these words everywhere. They dominate homepages, pitch decks and investor communications. After fifteen years working in fintech copywriting for startups, scale-ups and global financial institutions, one thing is clear: innovation...

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Alex Genn Copywriting
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