What does the FCA say about testing? In recent updates to their consumer duty guidelines, the FCA highlights testing as a key way to ensure consumer understanding. This includes: – User testing – Behavioural insights – Ongoing refinement So, it’s no longer enough to make your best guess on what works, the FCA expects more....
Category: Financial copywriting
How to create FCA-compliant content that is clear, fair and not misleading
What does “clear, fair and not misleading” actually mean? “Clear, fair and not misleading” is one of the most widely quoted FCA requirements. But in practice, many marketing teams still treat it as a wording exercise. The FCA’s Consumer Duty guidance makes it clear that this is not enough. Communications must actively support customer understanding...
What the FCA really means by consumer understanding (and why most financial promotions fall short)
How do you create FCA-compliant content that improves consumer understanding and reduces regulatory risk for financial promotions? Good question. We’ve looked at the latest FCA guidance… What is consumer understanding according to the FCA? Consumer understanding means ensuring that customers can: – Understand product features, risks and costs – Make informed financial decisions – Compare...
Insurance SEO copywriting: how to rank without losing clarity
Here’s a question worth sitting with: If your insurance website ranks on page one but the copy reads like a compliance checklist, what have you actually achieved? This is the real tension in insurance SEO copywriting. On one side, search engines reward relevance, authority and keyword coverage. On the other, your audience of risk managers,...
How fintech brands can balance innovation with reassurance
How do you promote innovation without making your fintech brand sound risky? It’s one of the most common messaging challenges for fintech marketing teams. Your solution may genuinely push boundaries. It might automate processes, simplify compliance or transform payments infrastructure. But, whatever its superpower, when your messaging focuses too heavily on disruption or novelty it...
Why language matters more in insurance marketing copy
When did you last look at your insurance content and ask whether the language truly works for both your audience and your regulator? In insurance, words do more than explain products. They define expectations, manage risk and directly influence trust. That’s why insurance marketing copy carries more weight and more responsibility than in almost any...
How fintech copywriting differs from financial services copywriting
It’s a fair question and one many marketing leaders ask when deciding whether to hire a fintech copywriter, brief their in-house team or work with a general content agency. On the surface, fintech and financial services appear closely aligned. They share customers, regulations and risk profiles. In practice, the difference is significant. This article explains...
Why ‘innovative’ is the most dangerous word in fintech
If your fintech copy leads with ‘innovative’, you may already be losing trust Innovative. Cutting-edge. Disruptive. YAWWWN. If you work in fintech marketing, you’ve seen these words everywhere. They dominate homepages, pitch decks and investor communications. After fifteen years working in fintech copywriting for startups, scale-ups and global financial institutions, one thing is clear: innovation...
Why Insurance Copywriting Needs More Than Generic Marketing Copy
Have you ever asked yourself why some insurance content feels like a chore to read, while others build trust and drive enquiries? In the highly regulated insurance sector, generic marketing copy just isn’t enough. This article explains why you need a specialist insurance copywriter on your team or at your side and how this investment...
Copywriting for insurance needs more than generic marketing copy
If generic marketing copy works everywhere else, why does it so often fall flat in insurance? Because insurance is not a generic sector. Insurance products are complex, highly regulated and closely tied to trust. Yet many insurance brands still rely on broad messaging that could apply to almost any industry. The result is content that looks...